Quality & Training Supervisor

İstanbul
GENERAL QUALIFICATIONS
    • At least an associate degree or a an equivalent degree from abroad,
    • Native German speaker and advanced level of English,
    • Experienced in call center industry,
    • At least 1 year management experience in quality and training department,
    • Proficient in using Ms Office programs,
    • Excellent planning and reporting skills,
    • Strong communication and organizational skills,
    • Proactive, able to develop ideas and projects,
    • Willing to work in flexible hours,
    • No military obligation or postponed for at least 2 years,
JOB DESCRIPTIONS
      • Analyze corporate customer needs and take action participating in meetings,
      • Take part in new corporate customer acquisition activities when necessary,
      • Identify soft skills and technical training needs,
      • Planning and follow-up of Call Center trainings,
      • Preparation and control of Quality Training reports in accordance with the deadlines based on project requirements,
      • Detailed analysis of the outputs of the Quality Training reports and sharing the areas that need improvement with the operations management,
      • Follow-up the performance of all employes for who are in the development process,

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