Quality & Training Supervisor

GENERAL QUALIFICATIONS

• • At least an associate degree or a an equivalent degree from abroad,
  • Native German speaker and advanced level of English,
  • Experienced in call center industry,
  • At least 1 year management experience in quality and training department,
  • Proficient in using Ms Office programs,
  • Excellent planning and reporting skills,
  • Strong communication and organizational skills,
  • Proactive, able to develop ideas and projects,
  • Willing to work in flexible hours,
  • No military obligation or postponed for at least 2 years,

JOB DESCRIPTIONS

• • • Analyze corporate customer needs and take action participating in meetings,
    • Take part in new corporate customer acquisition activities when necessary,
    • Identify soft skills and technical training needs,
    • Planning and follow-up of Call Center trainings,
    • Preparation and control of Quality Training reports in accordance with the deadlines based on project requirements,
    • Detailed analysis of the outputs of the Quality Training reports and sharing the areas that need improvement with the operations management,
    • Follow-up the performance of all employes for who are in the development process,